External User Portal Access Troubleshooting Guide

If an external user is having trouble signing in to the portal, please work through the checks below. This will help rule out user error and provide the necessary information if a support request needs to be logged with IT.

1. Are you signing in at https://portal.uksport.gov.uk?
2. Are you copying and pasting your password?
3. If you have a personal or work Microsoft account, have you tried using a different browser or a private-browsing window?
4. Could you have locked yourself out of your account? Three incorrect login attempts will lock the account. If you think this may have happened, please wait 1 hour before trying again.
5. Has your password expired? Go to https://aka.ms/sspr,  enter your UKS username, and follow the prompts to reset it.
6. After resetting your password, have you allowed at least 1 hour for your account to update before trying to sign in again?
7. Are you using a private-browsing window in Edge or Firefox when attempting to sign in? These are the recommended browsers.
8. Have you changed your mobile phone or deleted the Microsoft Authenticator app since setting up MFA? If so, please ask your UK Sport business contact to log a support request with IT. Download: External User Portal Access Troubleshooting Guide