Everbridge

What is Everbridge?

An emergency communications system which allows emails and text messages to be sent to all staff in the event of an incident.

How to log on

If you are an admin user and don’t remember how to log on or have forgotten your password, then please contact Gill Singh or can send out a reminder from Everbridge.

As an admin user, you are strongly encouraged to try sending out a test message (this can be to only one person or multiple) to confirm your understanding of the process.

How to send out a message as an admin user

     1. Log in

• Open Everbridge - Everbridge CAS
• Username will be your email address and your password is chosen upon registration of an account
• The first screen will show names of administrators (those who can send emergency messages)
• Do not use this page to send messages or for general employee information  

    2. Access general account details e.g. to send messages and updates contacts

• Click the drop-down option next to ‘UK Sport (Account Admin)’
• Choose UK Sport under ‘Organisations’ – it will be the last on the list
• It will open a live dashboard

3. In the event a message needs to be sent during the Games to all staff, or to those due to be in Paris for either the Olympics or Paralympics

• Click the ‘Notifications’ (drop down tab) heading
• Click ‘create new’
• You’ll be taken to a message set up
• Tick either box if appropriate - (imminent threat to life or high priority)
• Create a title for your message
• Tick both SMS and email notifications (all staff’s email addresses are on the system and if staff has separately added their mobile number, then they will receive an SMS too)
• Type a brief message in ‘Message body’. Keep your message short so it is appropriate for those receiving an SMS. Further information can then be sent later.
• Leave the ‘Speech’ section as ‘Text-to-speech’. It’s possible at this point to save a message as a template if you wish
• Click ‘Polling’ if necessary, so that people can respond they are safe. They will only need to click once when responding.
• Ignore ‘Publishing options’
• Next select ‘Contacts’ (i.e. the recipients of the message). There is a Paris group that has been created which includes all those who are due to be in Paris for either the Olympics or Paralympic Games
• Next will be ‘Settings’ which will show how people will receive details. Those receiving an SMS will receive a message from an Everbridge number
• Choose when you would like to send it: now, later or recurring.

Once you have sent a message, you will receive updates via the dashboard on those who have received the message and those who have responded to it.